Terms and Conditions

Introduction

These Terms and Conditions govern the use of services provided by Lu-mora ventures, a personal shopping business operating in Nigeria, and by submitting a request or engaging our services you agree to the terms outlined on this page.

Services Overview

Lu-mora ventures provides personal shopping, product sourcing, and delivery coordination services based on client requests and specifications.

Service Requests and Approval

All requests submitted are subject to review, and Lu-mora ventures will confirm availability, pricing, and timelines before proceeding with any transaction.

Pricing and Payments

Pricing is determined based on the cost of items, sourcing requirements, logistics, and service fees, and full or partial payment may be required before processing depending on the nature of the request.

Order Processing and Delivery

Lu-mora ventures will make reasonable efforts to source and deliver items within agreed timelines, however delivery schedules may vary depending on supplier availability and logistics conditions.

Client Responsibilities

Clients are responsible for providing accurate and complete information, including specifications, delivery details, and contact information necessary to fulfil requests.

Returns and Refunds

Returns or refunds are only considered in cases where items delivered do not match confirmed specifications, and requests must be made within a reasonable timeframe after delivery.

Limitations of Service

Lu-mora ventures is not responsible for delays or issues arising from third party suppliers, shipping providers, or customs processes beyond its direct control.

Changes to Requests

Any changes to a confirmed request may affect pricing, timelines, or availability and must be communicated and approved before further processing.

Contact Information

For enquiries regarding these Terms and Conditions, you may contact Lu-mora ventures at:
Address: 44, Moleye Street, Alagomeji, Nigeria
Phone: 08153161351
Email: mora@thelumoraventures.com